The booking process.

Personal booking page should be matters entry then email. We will confirm that your booking has been completed by a booking registration reply email that includes your reservation number (6 digits).

If your booking is successfully reserved

Please use your 6 digits reservation number when you call for inquiries and when you go aboard the ship. We will also send an email (or call you) if we cannot meet your request because no seats are available.

* If you have not received any confirmation from us, please send us an email to check on your reservation or give us a call. Please note that several hours may be required before we contact you in the case of booking between 2:00 AM to 4:00 AM.

E-mail: sealine@symphony-cruise.co.jp
Reservation center telephone numbers: English 81-3-6858-4506 / Chinese 81-3-6858-4411 (10:00-19:30/everyday)

Payment by credit card.

In our booking confirmation email, we will inform you about the credit card payment site.

Pre-boarding procedures.

The customer who made the reservation should complete pre-boarding procedures at least 15 minutes prior to boarding. We will need your reservation number when you check in.

Bording Location.

1 minute by walking from Hinode station of Yurikamome Line.
12 minutes by walking from JR Hamamatsu-cho Station.

Sealine Tokyo Co.,Ltd.Hinode Terminal office.
【Address】 2-7-104,Kaigan,Minatoku,Tokyo Japan 105-0022

Alteration and cancellation of reservations.

Cancellation fee for the passage fare and food price (applies to both individuals and groups)

(1) Up until 7 days prior to the booked cruise date—200 yen per person
(2) 2–6 days prior to the booked cruise date—10% of the passage fare and food price, per person
(3) 1 day prior to the booked cruise date, or on the day—30% of the passage fare and food price, per person
(4) On the day, a¬er the cruise has begun—100% of the passage fare and food price

Alteration: Provided that the request is made at least 3 days prior to the booked cruise date, the booked food and/or date of cruise can be changed once free of charge.

Situations in which the cruise may be terminated early, or the sailing route may be altered.

(1) If the weather or sea conditions make navigation dangerous.
(2) In the event of natural disaster, fire, shipwreck, breakdown of the ship’s equipment, or other force majeure.
(3) If the passengers or crews is taken ill.
(4) In the event of receiving an order or request from a government agency.
(5) In the event that putting off from shore or approaching the shore could put the vessel in danger.