Reservation

Ships & Routes Ship&Route

About Boarding Procedures - Sailing Conditions - Cancellations

Pre-boarding procedures.

The customer who made the reservation should complete pre-boarding procedures at least 15 minutes prior to boarding. We will need your reservation number when you check in.

Situations in which the cruise may be terminated early, or the sailing route may be altered.

  • If the weather or sea conditions make navigation dangerous.
  • In the event of natural disaster, fire, shipwreck, breakdown of the ship's equipment, or other force majeure.
  • If the passengers or crews is taken ill.
  • In the event of receiving an order or request from a government agency.
  • In the event that putting off from shore or approaching the shore could put the vessel in danger.

Alteration and cancellation of reservations (individuals)

Cancellation fee for the passage fare and food price (applies to both individuals and groups)

  • Up until 7 days prior to the booked cruise date—200 yen per person
  • 2–6 days prior to the booked cruise date—10% of the passage fare and food price, per person
  • 1 day prior to the booked cruise date, or on the day—30% of the passage fare and food price, per person
  • On the day, a¬er the cruise has begun—100% of the passage fare and food price

Alteration:

Provided that the request is made at least 3 days prior to the booked cruise date, the booked food and/or date of cruise can be changed once free of charge.

Alteration and cancellation of reservations for private rooms

When completely cancelling the reservation <for package products>

  • Between 60 and 31 days before sailing: 20%
  • Between 30 and 8 days before sailing: 50%
  • Seven or less days before, to the day of the sailing: 100%

For changes in the number of people (per person) <for package products>

  • From three days before until the day before sailing: 50%
  • On the day of the sailing: 100%

Alteration and cancellation of reservations for charters

Cancelling the entire charter

  • Between 90 and 61 days before sailing: 30% of the charter fee
  • Between 60 and 31 days before sailing: 50% of the charter fee
  • Between 30 and 8 days before sailing: 80% of the charter fee
  • Seven days or less days before, to the day of the sailing: 100% of the charter fee

For changes in the number of people (per person) <for package products>

  • From three days before until the day before sailing: 50%
  • On the day of the sailing: 100%

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