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Personal information protection policy and handling

The privacy and personal information of customers (hereafter referred to simply as "personal information") is handled with the greatest of care through the Website of Sealine Tokyo, Co., Ltd. (hereafter, Sealine). We consider the protection of our customers' personal information to be not only an important part of Sealine's business operations, but also our social responsibility.
In order for us to fulfill this responsibility, we have established a company system and implemented and maintain measures for the protection of customers' personal information as stipulated below, and we are continually carrying out improvements.

Approach to personal information

1. Collection of personal information

Sealine may request your personal information in order to provide our services to you. As a rule, we will not collect personal information from you without your permission. When Sealine needs to obtain your personal information, we will first clearly explain the use and purposes of that information to you. (However, please be aware that if you choose not to share your personal information, we may not be able to provide some services to you.)

2. Use of personal information

Your personal information will be used only for the purposes explained to you beforehand.
If the need arises for us to use your personal information for any purposes other than those explained to you at the time you provided that information, this shall be done only with your prior consent and approval, and you will be notified of said usage.

3. Sharing of personal information with third parties

Sealine will not use your personal information for any purposes other than those to which you have agreed.
Your personal information may be shared with third parties in the following circumstances.

  • When you have provided prior consent and approval.
  • When there is a need for processing payments or sending documents, etc. for any fee-based services you make use of.
  • When using credit card payment, your credit card information will be provided to Mitsubishi UFJ NICOS, the payment system operator.
  • When responding to your inquiries or providing after-sales service regarding any of our products or services.
  • Other circumstances necessitating the sharing of personal information such when required by law.

4. Delivery of e-mail/direct mail

With your approval, we may send you information pertaining to any current or future Sealine products or services, etc. which we feel could be of benefit to you, via e-mail or direct mail. Please contact us if you wish to cancel such e-mail or direct mail notifications.

5. Disclosure, correction and deletion of personal information

We endeavor to manage our customer's personal information so that it is accurate and up-to-date. If you wish to be informed about what of your personal information we have on record, we will inform you in good faith. If any of the information is inaccurate, we will correct or delete it without delay. In order for us to confirm your identity before we reveal your personal information record to you, we will need to ask you to follow the proper identification procedures.

Regarding the handling of personal information via this Website

1. Security

(1) Use of SSL encrypted communication
Sealine uses SSL encrypted communication for the sending and receiving of personal information.
SSL is the most common method for encrypted communication between two parties on the Internet and is used by many Websites. Your name and any other personal information that you enter are automatically encrypted for transmission, to prevent important information from being stolen or tampered with.
*Due to the nature of the Internet, Sealine cannot provide 100% assurance of communication security.

(2) Handling of personal information provided via the Internet
Sealine's system has a firewall in place to prevent unauthorized access by outside parties.
Internally, based on our fundamental rules for information security, we appoint an information management officer and restrict the number of personnel with access to personal information. At Sealine, we give the utmost attention and exercise the greatest care in data management.

2. Customer access log

This Website records the information of those accessing it in an access log.
Information recorded in the access log includes the domain name and IP address of the person accessing the Website, as well as the type of browser used and the access date; however, it does not include any information that could identify the individual. The access log is used only for Website maintenance and for performing statistical analyses regarding Website use, and not for any other purposes.

3. Extent of personal information protection

Sealine does not accept responsibility for the protection of customers' personal information on any of the other Websites linked to from this Website.

Revision of privacy policy

If any major changes are made to our privacy policy, notification will be made via this Website.
Other changes may be made without any prior notification. Please check this Website as needed to verify the latest information. Please understand that we cannot accept any responsibility for any trouble arising from a customer's failure to verify the latest information.

Inquiry

Please send any inquiries regarding our privacy policy to the following e-mail address.
Sealine Tokyo, Co., Ltd.
sealine@symphony-cruise.co.jp

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